New Vacancy: Community Operations Supervisor

Are you our new Community Operations Supervisor?

Help deliver the venues, events and community spaces at the heart of Stone.

Stone Town Council is seeking an enthusiastic, practical and customer-focused Community Operations Supervisor to join our growing Community Operations Team.

This is a varied and rewarding role supporting the day-to-day operation of council venues and parks, community events, hospitality services and public facilities. Working as a key part of the Community Operations Team, you will help ensure that our venues, events and community spaces are safe, welcoming and professionally operated. The role also includes providing a visible council presence within our parks and public spaces, promoting responsible use of facilities and helping to resolve issues through positive engagement, communication and practical problem-solving.

No two days are the same. One day you may be patrolling the parks, supervising a venue booking or assisting with hospitality operations. The next you could be coordinating staff, undertaking facility inspections, responding to operational issues or helping prepare for a major community event.

If you enjoy working with people, solving problems, taking responsibility and being part of a team that delivers visible benefits to the local community, we would love to hear from you.

About the Role

The Community Operations Supervisor provides frontline operational leadership across the council’s venues, events and community facilities.

Key responsibilities include:

Acting as duty supervisor for venues, events, parks and community activities
Supporting the delivery of community events, functions and licensed activities
Supervising frontline staff and volunteers during operational activities
Ensuring council facilities remain safe, clean and operationally ready
Supporting venue hirers, customers and visitors
Undertaking routine inspections and reporting maintenance requirements
Assisting with event logistics, setup and operational delivery
Supporting hospitality and bar operations
Acting as a keyholder for council facilities
Providing a visible and approachable council presence within community facilities and public spaces
Promoting responsible use of facilities and helping address anti-social behaviour or misuse of council facilities
Using communication and conflict-management skills to resolve issues professionally and proportionately

About You

We are looking for someone who:

Has experience in a supervisory, team leader or duty management role
Enjoys working with people and delivering excellent customer service
Is organised, proactive and able to work independently
Is confident engaging with members of the public, including in challenging situations
Can remain calm and make sound decisions under pressure
Is practical and willing to take a hands-on approach to problem solving
Has strong communication and interpersonal skills
Is willing to work evenings, weekends and bank holidays as part of a rota
Holds a full UK driving licence

Experience in hospitality, leisure, events, facilities, community venues, security or similar customer-facing environments would be advantageous.

Contract Details

Full Time – 37 Hours per Week
SCP 13-23 (£29,064 – £34,434 per annum, pay award pending)
Includes evening, weekend and bank holiday working on a four-week rota basis